Information We Collect
When you reach out for a roof repair, we collect the details you give us: your name, phone number, email address, service address, and a description of the problem you're seeing. If you call us at (626) 640-8498, we may note details about your roof and the best time to reach you.
Like most websites, we also collect basic technical information automatically. This includes your IP address, browser type, device type, pages you visit on our site, and the date and time of your visit. This helps us understand how people find us and improve the site.
How We Use Information
We use your contact details to respond to your request, schedule a visit, give you an upfront price, and keep you updated on your repair. If you ask us to, we may send follow-up messages about your project or reminders about seasonal roof care.
We use technical and usage information to keep our website running smoothly, fix errors, and see which pages are most helpful. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device that help pages load faster and work correctly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (626) 640-8498 for roof repair help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how many people visit our site, where they come from, and which pages they view. These tools collect aggregated data and do not identify you by name.
We may also use third-party services for phone call tracking, map displays, or scheduling. These providers have their own privacy policies, and we encourage you to review them if you have questions about how they handle data.
Data Sharing and Disclosure
We share your information only when it helps us serve you. That includes trusted service providers who help with our website, scheduling, or communications, and who agree to keep your information confidential. We may also share information if the law requires it, or to protect the rights and safety of our business, our customers, or the public.
If our business is ever sold or merged, your information may transfer to the new owner as part of that transaction. We will post a notice on this page if that happens.
Data Retention
We keep your contact and project information for as long as we need it to provide roof repair services, follow up on your request, and meet our legal and accounting obligations. When we no longer need it, we securely delete or anonymize it.
Website analytics data is kept according to the settings of the third-party tools we use, typically for a set period such as 14 to 26 months.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure connections on our website, limited access to your data within our team, and safe storage of paper and electronic records.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work hard to keep your information safe and to fix any issue quickly if one arises.
Your Rights
You can ask us to see, correct, or delete the personal information we hold about you. You can also ask us to stop sending you marketing messages at any time. Just call us at (626) 640-8498 or email us and we will help.
If you live in California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise any of these rights, contact us using the details below.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page now and then so you always know how we protect your information.